Returns & Exchanges
At Ballpit Nails, we want you to be obsessed with your manicure, which is why we offer a 30-day window for returns or exchanges on all unused products. Due to the hygienic nature of beauty items, all returned products must be in their original, unopened packaging to qualify for a refund.
Initiate Your Request
Email our support team with your order number and a brief reason for the return to receive your prepaid shipping label.
Prepare Your Package
Carefully pack your unused items in their original boxes to ensure they are protected from damage during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.
Receive Your Refund
Once our warehouse inspects the items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing